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  >  FAQ

What are floating lockets?

Floating Lockets are metal lockets with glass on both sides that open up so you can put in charms and plates and design something that fits you. The charms float around inside which gives in the name.

How many charms can fit inside?

30mm round locket – 4 to 6
25mm round locket – 2 to 3
Other lockets – 2 to 3
4 x 4mm birthstones = 1 charm
3 x 5mm birthstones = 1 charm
We suggest 3 charms and a bunch of 4mm birthstones for color. Most customers buy extra charms for different seasons or events.

How do I open the lockets?

We sell 2 types of locket.

Round Twist Lockets open by twisting them counter clockwise. Make sure when tightening them to twist them 4 full turns. They can feel closed so double check.

Magnet Lockets – These are all other shapes. These open like a book and hold by strong magnets. Use your nail to find the edge and it will pop open.

Do I have to have a plate?

No, these just add to the beauty, block out colors that might be on your clothing, and fill in space behind the charms which reduces movement. Plates only fit 30mm lockets. They do not fit other brands or styles of lockets.

Will the lockets tarnish?

Our Stainless steel lockets will not tarnish. Alloy lockets and chains that are silver plated are tarnish resistant but may need to be cleaned with water and a towel occasionally. Do not use silver polish.

Any Warranties?

30 day warranty against stem breaking, crystals or glass popping out.

Returns?

Up to 14 days return or exchange. We will refund entire amount minus shipping. Free shipping will be charged at $3 on returns where the order does not meet the Free Shipping minimum.

How Do I care for My Lockets?

Handle with care: The glass on your Lockets is fragile + can break. Handle with grace + caution.

Avoid water: Always remove your jewelry before entering water. Lockets are not waterproof.

Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently rub all pieces with dry polishing cloth in a circular motion until shine is restored. To polish your CORE sterling silver jewelry pieces, use a sterling silver polishing cloth.

Remove: Take off your jewelry when using harsh chemicals, applying beauty products or perfume and avoid extreme heat or cold.

If I place my Order Today when does it ship?

With the significant volume of orders received daily, we strive to have all orders processed within 2-5 business days of purchase date. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing.

Actual Shipping times also will depend on where you are located. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

What Type of Payments Method Do you Accept?

We accept the following forms of payment for online transactions: MasterCard, Visa, American Express, Discover, and Paypal.

I have a Question regarding my Ordert?

If you have any questions regarding your order, please contact our Customer Care team is also available to help you. Contact us here, or call Monday through Friday 11 a.m. – 5 p.m. (PST) at (714) 823-8331

Will My Lockets Come With Floating Charms Inside?

No – the reason for this is the charms are stainless steel and floating around they will break your locket in transit.

Are The Locekts real Silver?

We carry a variety of lockets from Stainless Steel, Copper, Gold overlay, Sterling Silver

Note: Floating charm lockets are not made for children under the age of 5. The lockets are made of glass and young children usually manage to break them shortly after receiving. The charms are tiny and can present a choking hazard.